Frequently Asked Questions
What is the custom design process?
The custom design experience begins with a consultation in which we discover what you desire with your piece. Our goldsmith will take you step-by-step through the design process - from concept to reality. You'll start with your design inspiration and be lead through stone and metal selection.
Custom designs are done by appointment only. Please email us to begin the process.
Do you work with clients remotely?
Yes, we take pride in servicing clients around the world. Email us to arrange a consultation time.
Do you provide engraving services?
We provide hand engraving services. Hand engraving typically requires an extra 10 business days in addition to standard completion times.
What is the standard time it takes for jewelry to be made?
The standard turn around time for custom pieces is 3 weeks from initial payment.
Do you provide rush services?
Yes, rush services are provided whenever possible. Extra fees will apply.
Can I incorporate an heirloom stone in my custom piece?
Yes, suitable heirloom stones are able to be incorporated into your custom piece, dependent upon quality and condition of the stone.
What is your shipping method?
An estimate of delivery time will be discussed at the time you place your order. Bluestone Goldsmithing ships all jewelry using insured shipping from either USPS, FedEx, or UPS.
Shipping times may vary depending on your location. Please verify your shipping location when you place your order.
Every piece is fully insured, and must be signed for in order to be received.
Do you offer international shipping?
We ship to clients worldwide. For international orders, your country's customs department may impose customs fees, import duties, taxes, and other applicable charges to your order. Bluestone Goldsmithing is not responsible for any customs department fees or taxes. All pieces are insured during transit.
What is your return policy?
Jewelry pieces that were created as a custom design, custom commission, or special order basis are not returnable or refundable.
We accept returns on all other Bluestone Goldsmithing items within two weeks of purchase. All merchandise must be in its original packaging and in its original condition in order to receive a full refund or exchange.
How do I return an online purchase?
You may send an email to email@example.com in order to receive authorization that you are able to return the item. You are responsible for insuring your own return.
Can I cancel a custom order design?
Our design fee, as well as any purchased materials for your custom project, are non-refundable once the design process has been began.
Our design fee covers our time and labor for our correspondence, research, reserving your guaranteed delivery date, and other responsibilities that were involved in booking and preparing to create your custom jewelry piece.
Should you need to cancel your order, we will not charge you the remaining balance.
Do you provide insurance?
We recommend you insure your jewelry with your insurance company for your peace of mind. However, we do not offer insurance through Bluestone Goldsmithing.
Do you provide warranties?
All of our pieces come with a free warranty.
While some repair charges may apply due to normal wear, we are happy to offer the following services free of charge: *Insured shipping costs are not included*
Prongs checked for thinning and tightness
Stones checked for security
Mounting checked for thinning and roundness (shape)
Polishing to restore brilliance
Ultrasonic and steaming to remove debris and oil
This complimentary Five Point Inspection Promise guarantees that your ring will stay as beautiful as the first day you slipped it on your finger. As long as you bring in your ring every six months for a checkup, our Five Point Promise is an easy way to make sure your ring continues to stay healthy.
We reserve the right to void our warranty if maintenance, repair, re-sizing, stone replacement, or other services are performed by someone other than Bluestone Goldsmithing.
If you believe your jewelry has a workmanship defect, please contact us as soon as possible. We will evaluate your piece, and if the damage is covered by our warranty, we will gladly repair your piece for no additional cost.
*Our warranty does not cover damage due to normal wear, center stones, product loss, or theft.
Do you offer appraisals?
We are happy to provide you with a report documenting the retail value of each piece of jewelry. However, an appraisal requires a certified appraiser, and this is not a service that Bluestone Goldsmithing provides.